NatWest Boxed tech team drives business on embedded finance wave

 NatWest Boxed tech team drives business on embedded finance wave

NatWest Boxed tech team doubles up as the force at the succor of NatWest’s challenger bank, as effectively as its white-be aware banking provider

Karl Flinders

By

  • Karl Flinders,
    Chief reporter and senior editor EMEA

Printed: 20 Jan 2026 17:00

NatWest Bank is utilizing a standalone tech-led division to scurry two waves in the financial abilities (fintech) sector. Thru its NatWest Boxed operation, the firm is offering the tech for its digital limited and medium-sized challenge (SME) industry bank while offering the identical capabilities to exterior companies that must always offer their prospects with financial services and products.

The emergence of digital challenger banks drove NatWest Neighborhood to invent a abilities platform initiate air its legacy estate for a digital industry bank, is named Mettle. In the most smartly-liked wave of fintech, NatWest Boxed is now transferring that identical abilities past being a label centre by offering banking as a provider (BaaS) to organisations embedding financial services and products in their offerings.

Thru the provider, which went are dwelling in July, the financial merchandise are underwritten by NatWest Bank, however the tech and strengthen is done by NatWest Boxed.

“Off the succor of the abilities supporting Mettle, we built out a BaaS proposition,” talked about Andrew Ellis, who heads the Boxed division.

Ellis oversees an 800-solid team that supports Mettle, as effectively as developing and supporting the BaaS offering. Around 300 participants of the team are abilities mavens, with most located in the UK and some in Poland.

Household names

The offering is already ragged by the Vehicle Association (AA) for lending and savings; Saga, which offers services and products comparable to savings to the over-50s; and three broad prospects which haven’t but been announced, fixed with Ellis.

When the take care of the AA modified into once announced spherical a 365 days up to now, Ellis talked about it modified into once a “well-known step” in NatWest Boxed’s embedded finance bound. Thru these corporate prospects, NatWest Bank services and products are on hand to potentially millions of prospects.

Embedded finance – which integrates payments, lending, banking and insurance services and products straight into non-financial digital merchandise – is an an increasing form of long-established integration for enterprises.

The upward push of BaaS platforms has helped gasoline embedded finance in most smartly-liked years. In response to a look from Analysis and Markets, the global market for BaaS modified into once valued at $29.5bn in 2024, and it’s a long way projected to attain $74.8bn by 2030, rising 16.8% a 365 days.

The merchandise that NatWest Boxed has supplied to embed up to now include unsecured lending and savings, with an expectation to transfer into point-of-sale lending this 365 days.

Ellis talked about that while “out of the field is the dream” for the provider, broad prospects require “a section of bespoke”, alongside side: “We are attempting to attain as minute of this as that you just might imagine.”

He talked about there are limited differences for prospects in the quest for of the services and products and that NatWest Boxed has strengthen groups dedicated to determined prospects.

Tough relief

While NatWest Boxed’s 5 BaaS prospects are broad companies, Ellis added that the company is exploring mid-sized prospects and is currently working with one limited fintech “to appear how scalable that can per chance well furthermore very effectively be”.

Constructing believe with broad prospects modified into once a well-known downside when the industry began, talked about Ellis, alongside side: “These broad companies aren’t going to believe you with millions of their prospects except you might present you might invent a product and it works, that you just’re right here for the prolonged inch, and that you just might furthermore very effectively be going take care of their prospects and the emblem that they lend to you effectively.”

He talked about that NatWest’s institutional relationships, built over decades, gave it a “leg up”: “We had an relief that others might per chance well no longer maintain – for example, a limited fintech, starting from scratch, would potentially originate with limited prospects and invent up.”

Ellis talked about that while building believe modified into once the splendid downside, files privateness is complicated and talents wished to be hired externally, ensuing from cloud-first engineers were required over than the “traditional banking engineers”.

The NatWest Boxed team, which is comparatively limited in comparability to NatWest Bank’s team, furthermore lends itself to adopting the most smartly-liked applied sciences. This can finally relief its BaaS prospects, as effectively as Mettle. For instance, NatWest Boxed is harnessing artificial intelligence (AI), and Ellis believes the organisation – as a separate mid-sized industry to the abundant NatWest Neighborhood – has an relief thru AI adoption.

“I look us as a mid-sized firm, so scalability is a lot less complicated,” he talked about. “You will put your hands spherical the tons of or so of us who are working on it. This helps ensuing from if you switch AI on, or invent it on hand, you worship to must always invent obvious it’s ragged constantly and in a broad-ranging capability.”

Banking and tech backbone

Ellis, who describes himself as one among the splendid of us expert on the Cobol programming language, just isn’t any stranger to establishing tech-based companies, which he has been doing for the past decade.

“I spent most of my existence, except about 10 years up to now, in traditional banking. I had a stretch at the NatWest industrial bank, so I the truth is were in a regulatory, analytical however forward-taking a look for atmosphere,” talked about Ellis, who began out at Anderson Consulting in the Nineties.

“I the truth is maintain some tech background and in spherical 2015, when the fintech wave came, I modified into once given the job of riding the innovation for the bank, ensuing from I had that tech backbone and banking backbone I spent 5 or 10 years building companies.”

As section of this, he previously headed up NatWest Ventures, the establish his position modified into once to seed, incubate and scale up digital companies on behalf of the bank. Mettle modified into once one among these companies.

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