Our plan for customers in South East – EEDC Managing Director
By Hilary Akalugwu
Mr Praveen Chrghade, the Managing Director of Enugu Electricity Distribution Firm (EEDC), says it’s the need of the corporate to produce every customer in the South East with a pay as you scuttle or postpaid metre to shut complaints about estimated billing.
Chrghade talked about this in Nsukka on Saturday precise by arrangement of an EEDC/customer engagement for Enugu North Senatorial District customers.
He talked about if every customer has a metre it could possibly possibly again the corporate to make certain all customers pay for vitality consumed without any complaint.
“It’s the need of EEDC for every customer to occupy both a pay as you scuttle or postpaid metre, as this can form it that you just should possibly imagine and more uncomplicated for every customer to pay for every vitality consumed without complaining of excessive month-to-month bill estimation.
“This is able to possibly moreover again us occupy a gentle relationship with our customers to boot to keep the corporate the cost of going spherical asking the shoppers to pay their month-to-month funds.
“Prepaid or postpaid metre is free on story of any amount a customer will pay to earn it from EEDC is repaid to the consumer by arrangement of his/her electrical energy recharge,” he talked about.
The Chief Government Officer (CEO), who used to be represented by Mr Emeka Eze, the Manager, Company Affairs in EEDC South East, talked about that the aim of getting customer engagement every so usually used to be to interchange customers on the activities of the corporate to boot to take tag to their complaints and know the acceptable draw to handle them.
“We label our customers on story of without them there shall be no EEDC, that is why we created the discussion board to interface with them and ascertain how handiest to abet them.
“Prospects who’re paying their funds as at when due are serving to EEDC to abet them higher, nonetheless these that are no longer paying their funds on a common basis are frustrating our commitment to serving customers higher,” he talked about.
The MD explained that “EEDC now and again disconnect customers who don’t pay their funds, the identical methodology the generating company that affords EEDC vitality disconnects the corporate if we failed to pay.
“Perceive it that every electrical energy you exercise as a customer is paid for by EEDC, so paying your bill on a common basis will allow us to buy vitality again from the generating company,” he talked about.
Chrghade counseled customers in the Nsukka district for their massive turnout for the interactive engagement.
