An HP firmware update is bricking printers and there’s no fix yet
Image: HP / PCWorld
HP’s problematic firmware has change into downright deadly for some of its printers. An update launched in early Could possibly per chance additionally fair has been bricking decide out HP OfficeJet printers—and the repair soundless isn’t on hand but, leaving house owners to peep at a blue error-code display mask.
As reported by Bleeping Computer and Engadget, pleas for inspire contain poured into the HP toughen forums for the explanation that 2nd week of Could possibly per chance additionally almost about error code 83C0000B, which seems to be on affected printers’ touchscreens. With no other technique to engage with the printer (and try a producing unit reset), customers worldwide were caught with nonfunctioning devices.
Printers liable to this subject embrace OfficeJet 9020e series units be pleased the Pro 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One. HP said in an announcement to Bleeping Computer that simplest a “small quantity” of users were hit by this error, and that it’s a ways “diligently” engaged on a repair. If your printer is soundless operational, preserve it offline (that is, disconnect it from the cyber web) so that it doesn’t download the depraved instrument update.
These experiencing the topic might per chance well also soundless contact buyer toughen by technique of the toughen online page https://toughen.hp.com. Within the forums, customers contain reported that sending in the printer for carrier is essentially the best tangible decision on hand in the interim.
Previously, the first subject with HP printer firmware has been the regular spread of the company’s “dynamic safety” policy, which blocked exhaust of third-party ink cartridges. Even supposing workarounds exist for some units (as we detailed in a recent article), this extra debacle won’t leave obvious associations with HP’s firmware updates—a scenario in and of itself, given what number of contributors don’t command themselves with the valid safety and characteristic enhancements that firmware (as a general belief) addresses.
Author: Alaina Yee, Senior Editor
Alaina Yee is PCWorld’s resident cut worth hunter—when she’s now no longer masking PC constructing, computer formula, mini-PCs, and more, she’s scouring for essentially the best tech provides. Previously her work has appeared in PC Gamer, IGN, Maximum PC, and Loyal Xbox Magazine. It’s most likely you’ll well possibly also obtain her on Twitter at @morphingball.
